Shipping Information

How our ordering process works

Many of the specialist products available through ASTT are sourced directly from our European manufacturing partners, including Dutch Van Parts and Van der Moon.

We consolidate supplier orders and place them approximately twice each month. This helps us manage international transport efficiently and keep shipping costs reasonable.

Estimated delivery time

Most supplier-sourced orders are expected to arrive within approximately three weeks of your order being placed.

This is an estimate rather than a guaranteed delivery date. Your order may arrive sooner, but supplier availability, production times, international transport, customs checks or unusually large items can occasionally extend the lead time.

If we become aware of a significant delay, we will contact you with an updated estimate. Where an order is expected to take longer than 30 days, we will tell you and ask you to agree to the revised delivery timeframe.

Products shown as being held in ASTT stock may be dispatched sooner.

Order updates

You will receive an order confirmation after placing your order. We will contact you again when your goods are ready for dispatch or collection.

Tracking information will be provided where it is available. Larger products and pallet deliveries may be handled by specialist carriers and may not provide automatic tracking in the same way as standard parcels.

Orders containing multiple products

If your order contains products with different availability dates, we will normally wait until the complete order is ready before dispatching it.

If you would like available items to be sent separately, please contact us. Additional delivery charges may apply.

Delivery charges

Delivery charges are calculated during checkout wherever possible.

Some oversized, unusually heavy or palletised products may require a separate delivery quotation. Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote postcode areas may also incur an additional charge. We will contact you before dispatch if this applies.

Receiving large deliveries

Please check that someone is available to receive palletised or oversized goods on the agreed delivery date. Depending on the carrier, assistance may be required to move the product from the delivery vehicle.

Please inspect the packaging before accepting the delivery where reasonably possible. If there is visible damage, record it with the driver and take photographs before opening the package.

Damaged or missing goods

Please report visible delivery damage, missing products or incorrectly supplied items as soon as possible by emailing info@asttengineering.co.uk with:

• Your name and order number
• A description of the issue
• Photographs of the packaging and product
• Details of any damage recorded with the carrier

Reporting an issue promptly helps us raise it with the supplier or carrier, but it does not affect your statutory rights.