Refunds & Returns Policy

We want you to be confident that the product you order is suitable for your vehicle and intended installation. If you are unsure about compatibility, dimensions or specifications, please contact ASTT before placing your order.

Cancelling an order before dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@asttengineering.co.uk.

We will confirm whether the order can be cancelled. Products that have already entered production or have been made or modified specifically for you may not be cancellable.

Your right to change your mind

If you are purchasing as a consumer online or by telephone, you normally have the right to cancel your order within 14 days of receiving the goods.

You must tell us that you wish to cancel within this 14-day period. You then have a further 14 days to return the product.

To request a return, email info@asttengineering.co.uk with your name, order number and the product you wish to return. Please wait for return instructions before sending anything back.

Return condition

Returned products must be kept in good condition and, wherever possible, returned with their original packaging, instructions, fixings and accessories.

You may inspect a product in the same way that you reasonably could in a physical shop. We may reduce the refund where a product has been handled beyond what is necessary to establish its nature, characteristics and suitability, and its value has consequently been reduced.

Please do not install, drill, cut, paint, wire, modify or permanently mount a product if you may wish to return it.

Return delivery costs

For change-of-mind returns, you are responsible for arranging and paying for suitable return delivery, including appropriate packaging and insurance.

Some ASTT products are large, heavy or delivered on pallets. Their return cost may therefore be considerably higher than a standard parcel. Contact us before ordering if you would like an estimate of the potential return cost.

ASTT will cover reasonable return costs when a product is confirmed to be faulty, damaged on arrival, incorrectly described or incorrectly supplied.

Refunds

Approved refunds will be made to the original payment method.

We will process your refund within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever applies under your statutory rights.

Where the whole order is cancelled, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced, timed or express delivery service does not have to be refunded.

Products that cannot normally be returned for a change of mind

The standard right to cancel does not normally apply to:

• Products made to your individual measurements or specification
• Clearly personalised or genuinely bespoke products
• Products altered or manufactured specifically for your vehicle
• Services that have been fully completed after you asked us to begin during the cancellation period and acknowledged that the right to cancel would be lost

Selecting from standard options such as an available colour, width or vehicle fitment does not automatically make a product bespoke. Where the cancellation exemption applies, we will make this clear before you place the order.

Products that have been installed or modified

Products that have been drilled, cut, wired, painted, damaged, modified or permanently installed may no longer be resalable.

We may refuse a discretionary change-of-mind return or reduce the refund to reflect the loss in value. This does not remove your legal rights if the product was faulty, incorrectly supplied or not as described.

Faulty, damaged or incorrect products

Your statutory rights are not affected by this policy.

If a product arrives damaged, develops a fault or is not what you ordered, contact us as soon as possible. We may ask for photographs, measurements or further information to help diagnose the problem.

Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, price reduction or refund.

Do not install or continue using a product that appears unsafe or significantly damaged.

Installation and vehicle modifications

Customers are responsible for checking compatibility before installation and for ensuring that products are fitted correctly.

ASTT is not responsible for damage caused by incorrect installation, unsuitable vehicle modifications, misuse or work completed by an unauthorised third party. This does not limit our responsibility for products or installation services supplied directly by ASTT where the law says otherwise.

Business purchases

The statutory cooling-off period for consumer distance sales does not apply to purchases made wholly or mainly for business purposes.

Returns from business customers are accepted only with prior written agreement from ASTT and may be subject to return delivery costs, inspection and a restocking charge. Faulty-product rights remain subject to the applicable terms and law.